QPP Service Center Hold Times

Monday, January 13, 2020 2:08 PM | Jennifer Casasanta (Administrator)

Quality Payment Program

Upcoming QPP Service Center Hold Times

Due to the opening of the 2019 MIPS data submission period, the Quality Payment Program (QPP) Service Center is projecting an increase in volume of calls and emails between January and March 2020, resulting in longer wait times.

CMS recommends the following to minimize wait times and ensure successful 2019 submission:

  • Use One Method to Report Issues— Due to the increase in volume at the QPP Service Center and to minimize backlog, please use only one method of reporting for the same issue (email or phone). Note: Cases are processed in the order which they are received regardless of the manner in which the Service Center was contacted. Please allow time for processing.
  • Submit Your Data Early— We encourage you to submit your 2019 MIPS performance period data early during the submission period. Early submission will allow you plenty of time for Service Center assistance if needed.
  • Call the Service Center at Off-Peak Hours— We strongly recommend calling the Service Center during off-peak hours (8:00 AM-10:00 AM ET OR 2:00 PM-8:00 PM ET).

For More Information

  • Visit the QPP Resource Library to review new and existing QPP resources.
  • Contact the Quality Payment Program at 1-866-288-8292, Monday through Friday, 8:00 AM-8:00 PM ET or by e-mail at: QPP@cms.hhs.gov. Reminder: to receive assistance more quickly, consider calling during non-peak hours—before 10:00 AM and after 2:00 PM ET.
    • Customers who are hearing impaired can dial 711 to be connected to a TRS Communications Assistant.


Quality Payment Program

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