Optimizing the Patient Experience: A Team Approach
Patients that are both satisfied and engaged are most likely to achieve better outcomes. The Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) ties financial incentives and penalties to patient engagement and outcomes.
This interactive session will get your team on board with MACRA.
Class Highlights: • Learn why team engagement is essential for MACRA and how the patient experience affects quality measures. • Receive tips and tools to measure patient satisfaction and boost quality measures. • Involve patients and their families with surveys and clinical engagement methods. • Create a plan to follow-up and act on negative patient feedback.
Class Highlights:
• Learn why team engagement is essential for MACRA and how the patient experience affects quality measures. • Receive tips and tools to measure patient satisfaction and boost quality measures. • Involve patients and their families with surveys and clinical engagement methods. • Create a plan to follow-up and act on negative patient feedback.
