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  • Front Desk with Finesse

Front Desk with Finesse

  • Friday, September 11, 2020
  • 8:30 AM - 11:30 AM
  • MCMS 200 Canal View Blvd., Suite 202, Rochester, NY 14623
  • 24


  • Per person
  • Per person

Topics to include:

This 3-hour course is designed to enhance the importance of professionalism of the clinical staff in your practice.

Topics include:

  1. Professionalism in the workplace
  2. Medical ethics and medical etiquette in the work setting
  3. Professional boundaries
  4. Importance of professional attire
  5. Communication
  6. Cultural humility
  7. Improved conflict resolution   


Jane Dodds, MPH, FACMPE

Jane earned a BA at the University of Rochester, and Masters in Public Health from the University of Pittsburgh. She worked for 9 years in the Education Department at Planned Parenthood, helping to create Rochester’s Rape Crisis Service. After children, she worked briefly in a hospital-based specialty group, then began managing physician-owned medical practices. Through the Medical Group Management Association, she became a Certified Medical Practice Executive, and then earned Fellowship in the American College of Medical Practice Executives in 2002.

Jane has worked in Cardiology, Anesthesiology, Pediatrics, Orthopedics and Obstetrics & Gynecology, and consulted with several primary care groups. She has experience with a myriad of practice models and compensation plans. She has served on the local and NY State MGMA Boards, and was Chair of the national MGMA Primary Care Assembly. She has served on MGMA’s Survey Operations Committee, and is currently a member of the Government Affairs Committee.

Click Here for Program Flyer

Pending-This program is approved for 3.0 PMI CEUs.    



MCMS may photograph this event for marketing purposes.  Unless this permission is revoked in writing to MCMS, by virtue of their attendance, all program participants agree to the use of the event photo in MCMS marketing.



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